Fellows sits on a mix of older plumbing and newer builds, and our crew has pulled water out of both, which is why the truck that shows up already has the right extraction head for your situation.
Call +1-844-578-1604
Crews staged inside Fellows limits
Written estimate, no hidden line items
Licensed & insured, verifiable on request
Ask a Fellows homeowner who's dealt with a burst pipe at 3am and, if they called us, they'll tell you the same thing: someone answered, and someone showed up. That's the whole model.
Our Fellows dispatch desk is staffed around the clock by people, not an automated queue, which matters most at exactly the hour you're calling.
Ongoing training matters more to us than a certificate on the wall — drying standards and equipment change, and our crews train against the current standard, not the one from five years ago.
Water damage rarely starts as a dramatic flood — it usually starts small, and these are the signs worth acting on before the damage spreads further.
Fresh paint over an old stain can hide the problem visually for a month or two, right up until the drywall paper backing gives out.
A musty note that wasn't there a season ago usually means microbial growth has started somewhere behind a wall or under flooring, well before you can see anything.
Flooring that shifts slightly when you walk on it, even subtly, is worth a moisture reading before it gets worse.
The sound of running water when every fixture in the house is off is one of the more reliable early warnings of a hidden leak.
Wallpaper that suddenly lifts at the seams after holding fine for years often signals a change in the humidity or moisture level inside that wall cavity.
Dark spotting around grout lines or window frames is frequently the first visible sign of a developing moisture problem.
If more than one of these sounds familiar, it's worth a professional moisture check sooner rather than later.
Treating Flood Damage Cleanup as a single continuous job, rather than a series of handoffs, is what keeps timelines shorter and documentation consistent.
The equipment on our trucks scales up or down to the job, but the process — assess, extract, dry, verify, repair — doesn't change.
The first hour after a water loss decides how much of the structure is salvageable, which is why extraction is always the first truck-mount job, not an afterthought behind paperwork.
Air movers and dehumidifiers get placed according to psychrometric readings taken at assessment, not a default layout used on every job regardless of conditions.
Materials that had direct contact with contaminated water almost always come out rather than get dried in place — that's a safety call, not a cost-cutting one.
If mold has already started, containment with negative air pressure goes up before any demolition begins, so spores don't travel to unaffected rooms.
Once moisture readings confirm the structure is dry, the same team that documented and dried the loss hands off directly into drywall, insulation, and flooring repair.
We inventory and relocate contents that need to leave the affected area, then coordinate their return once the space is verified dry.
Four steps, no guesswork — here's exactly what happens between your call and a verified-dry structure.
A live dispatcher, not a voicemail tree, takes your call and asks a few quick questions about the source and severity so the crew rolls out prepared.
Moisture meters and thermal cameras trace exactly how far water has traveled, including inside walls and under flooring where it's invisible to the eye.
Equipment placement follows the specific psychrometric numbers from assessment, not a generic pattern used on every job.
Every affected area gets re-tested before we call the job complete — no shortcuts on the sign-off.
We built the checklist below around the actual complaints people have about restoration companies in general, then made sure Aqua Guard Water Damage doesn't repeat them.
Licensing and insurance aren't paperwork we keep in a drawer; they're what let us stand behind the work if something doesn't go as planned.
Regionally staged trucks mean a crew often arrives before a national chain's call center finishes the intake questionnaire.
The number we quote is the number you pay, regardless of how long the drying cycle runs.
A guarantee only counts if it's backed by a second moisture reading, not just good intentions.
Every job closes with documented moisture verification, because a promise without data behind it isn't much of a promise.
The standard doesn't change based on job size — a single bathroom flood gets the same sign-off criteria as a full commercial loss.
Call +1-844-578-1604Whether your address sits in 93224 or a neighboring zip, the same crew and the same response standard applies.
We track call patterns by zip code across Fellows to keep crew staffing matched to where emergencies actually happen.
"I've dealt with contractors before who talk a big game and disappear. The crew here in Fellows actually showed up on time and stayed in touch through the whole drying process."
Renee A., Fellows"They found mold starting behind our baseboards before it spread and handled containment properly instead of painting over it like a previous company tried."
Owen D., Fellows"They didn't cut corners on the sanitization step even though it clearly slowed them down — with two kids in the house, that mattered to us."
Fatima J., Fellows"Fast response and clear pricing, and they handled the back-and-forth with my insurance adjuster directly, which saved me a genuinely stressful week."
Lucas P., Fellows"The thermal scan caught damage behind a cabinet that could have turned into a much bigger mold problem if it went unnoticed."
Grace T., Fellows"Working a commercial job around our business hours could have been a scheduling nightmare, but they made it simple."
Nathaniel W., Fellows"The technician explained exactly which boards needed to go and which tested dry enough to keep, so we didn't overpay for the repair."
Bianca H., Fellows"They explained the crawl space drainage issue in plain terms instead of technical jargon, and fixed it on the spot rather than scheduling a separate trip."
Derek S., Fellows"Our upstairs bathroom leaked into the kitchen ceiling below and the crew traced it back to a failed wax ring on the toilet, not just patched the visible ceiling stain."
Melissa C., Fellows"A dishwasher supply line failed while we were on vacation and came home to a soaked kitchen floor. They handled the extraction, drying, and coordination with our property manager without us having to fly back early."
Victor N., Fellows
